15 Quality Management
Name: Karla Yuritzi Flores Linares
Nua:778081
Task 1 Quality Management
1. What is Quality
Management?
Process that carried out
based on established regulations and standards, in order to satisfy customer
expectations.
2. What is the objective of
Quality Management?
The highest objective
is to satisfy and fulfill the expectations of the client.
3. Which are the key
components of Quality management? Describe in detail
each one.
·
Quality Planning: Establish the
standards of quality, that must be followed to fulfill them.
·
Quality Improvement: looks for a way to
improve quality methods.
·
Quality Control: process to follow to
maintain and comply with quality standards.
·
Quality Assurance: review the quality of
the product before delivering it to the customer, to ensure that it meets
quality standards.
4. Describe what Quality
Management involves. (process)
The process begins when the
client establishes a series of quality standards, the company need to sets
goals to meet standards, then the team of quality establish they are going to
achieves them, finally look for a way to improve your processes.
5. What does “Quality
Improvement Methods” refer to? Explain in detail.
Are the
processes that help to keep the control quality, for example:
·
Kaban
·
Kaizen
·
Six Sigma
·
Quality Circle
·
ISO.
6. What are the Quality
Management principle that the International Standard
for Quality Management adopt? Write a description of each.
The ISO 9001 is an international that talks
about the quality standards. This ISO provides tools, and establishes
objectives that companies must follow to achievements the highest quality
standards, that help to position the company internationally.
7. What are the benefits of
Quality Management?
- Customer satisfaction
- Customer focus
- Competent company
- Greater efficiency
-reduce cost
·
Pramod Kumar. ( 2020). Definition, components and
process of quality managment. December 11th, 2020, de SlideBazaar Blog Logo
Sitio web: https://slidebazaar.com/blog/definition-components-and-process-of-quality-managment/
·
LEAD Bureau. (2020). TOP 5
BENEFITS OF A QUALITY MANAGEMENT SYSTEM. September 1, 2020, de LEAD Bureau
Veritas Sitio web: https://int.lead.bureauveritas.com/en/top-5-quality-management-system
I think the importance of quality management is that by constantly refining the products, modifying them to be better and eliminating flaws, clients become loyal to a company
ResponderBorrarYour answer to question number 5 is different from mine, but I am going to investigate what you put to reinforce my knowledge :)
ResponderBorrarI like that you said QM focuses on regulations and standards and I wholeheartedly agree but I also think it is worth it to mention that a lot of quality comes from knowing our target audience and what they want from us as a brand.
ResponderBorrar
ResponderBorrarThe fact of producing large quantities of products or offering services in mass leaving aside the quality with which they are created or given to the customer which can cause the loss of these causing loss of profits to the business, we must be careful in the way we produce our goods or services because it also carries a great weight on the quality in the decision and customer preference.