2 Improving Communication * Listening

Name: Karla Yuritzi Flores Linares
Nua: 778081




Exercise 1: Improving Communication * Listening 

Audio #1
 
1.Does he think technology makes good communication easier? 

No exactly, he thinks that with technology it has been easier to communicate, but sometimes present problems in interpretation.


2.What four key points does Alastair make about communication?

1. People have a limited attention.
2. Communication is about the meaning you give it.
3. Communication is about knowing how to listen.
4. You need to have a emotional connection with the people for them to pay attention to you.

Audio #2

Alastair gives an example of a company which has used technology to change the way it communicates with customers. Give reasons why it communicates well.

Alastair talks about how Amazon raises it is strategies to be able to generate more sales and to be able to satisfy the client in a timely manner, through technological platforms and logistics.


Audio #3

What mistakes did the company make, and how could they have improved the customer experience?

The support they used to help the client with their problems, was not very effective, because was very difficult for the people to understand the process to request support, the system was not very clear.

They must attend to the complaints of the clients, and changed the voice system for a clearer one or by a personal assistan, of this way they can attend and understand the each person's problems. of this way the client will be more satisfied with the service.

Comentarios

  1. Sophia Morales21 de diciembre de 2021 a las 1:20 p.m.

    I agree with the first section of your work, I also think that technology does not help to improve communication, maybe it turns out to be a threat in many aspects

    ResponderBorrar
  2. Daniela Rodríguez21 de diciembre de 2021 a las 1:23 p.m.

    In the point two, I think it is right, there is a limited attention because there is not contact, is only a machine and a person

    ResponderBorrar
  3. Cecilia Massat21 de diciembre de 2021 a las 1:50 p.m.

    I agree with you! Amazon is making a great job at creating this connection with their customers and making them feel listen to. Let’s remember that an effective communication is created, yes, when you send a message, but it also needs to listen and have feedback. Awesome reflection, thank yu for sharing c:

    ResponderBorrar
  4. David Exiga21 de diciembre de 2021 a las 5:21 p.m.

    Sometimes the way we use technology can cause a poor exchange on the way we communicate, but can also be a really helpful tool we can use to transmit better information.

    ResponderBorrar

Publicar un comentario

Entradas más populares de este blog

22 Integrated Business Planning

Imagen
  Name: Karla Yuritzi Flores Linares Nua : 778081   Answer the following study guide questions.   1.       What is “Integrated Business Planning” (IBP)? Oliver Wight defines the IBP as `` Integrated Business Planning is a decision-making process to align strategy, portfolio, demand, supply, and resulting financials through a focused and exception-driven monthly re-planning process`` (Wigth Oliver s.f) In others words the IBP is a software that helps to integrate ideas, results and plans form all the areas in order to improve achieve the goals and objectives in financial results of a business, organization or company.   2.       What is “Sales and Operations Planning” (S&OP)? It focus on the supply chain, it is a toll that helps balance between the offer and demand, by aligning all the areas that conform a business, trough as logistic, finance, marketing.   3.     ...
Leer más

5. Money, foreign exchange, finance * FINANCE

Imagen
  Name: Karla Yuritzi Flores Linares Nua: 778081 After watching the video, answer the following questions in complete sentences. 1.What is Finance?    Set of activities that are related to money. 2.What is Financial System? Sets of institutions (financial and government entities), media (financial assets) and markets that make it possible for the savings (idle money) of some economic agents to go to the hands of credit applicants   3.What are the functions of a financial system?   It serves to mediate between those who have excess money and want to lend it, and those who need financing. In other words, what the financial system generates are credits. A very important actor within the financial system is the banks, which act as intermediaries between those who have excess money and those who need it. In addition, they facilitate the conditions for both parties.   4.How are the main types of financial institutions categorized? Describe each one.   *regul...
Leer más

6 - GLOBALISATION *QUESTIONS*

Imagen
Name: Karla Yuritzi Flores Linares Nua: 778081 *Please choose a question you like and help me answer it. 1. Has globalisation made the world a better or a worse place? What would the world be like with no globalisation?  2. Has globalisation affected all countries equally?  3. Which countries are taking advantage of globalisation to influence the world?  4. How has globalisation affected living standards around the world? What about jobs?  5. What effect has globalisation had on the environment?  6. Is globalisation to blame for many of the problems the world is facing today or is it the solution to these problems?  7. Will globalisation lead to more or less conflict in the world? Why?  8. Will the world be more or less globalised in the future? Why? 
Leer más